We've designed a policy to protect the Newcastle Removalists and their customers against lots of damage to the goods whilst in transit and there's two forms of the cover there's one that covers the customers and one that covers the Newcastle Removalists the cover for the customers which is the most important one is that when goods are picked up by the Newcastle Removalist.
There's many things outside their control that cause loss of damaged during transit and the perception is that many customers think that if it's picked up by the move that'd be automatically covered for loss or damage to the good cheering transit because of the many variables involved with the transportation of goods from one location to another location.
There could be three or four different modes of transport we would strongly recommend customers take out insurance to protect their goods velocity which during that period if the Newcastle Removalists is negligent they have commercial insurances to cover their liabilities or all our customers do however as I said earlier that there's many circumstances where the Newcastle Removalists would be considered not negligent.
And therefore there we no protection against the customers the reason why they should take out insurance is because it's their belongings and they have ownership with those goods they are the ones that know the value of those goods to them and if they had a loss they should be protected under their own terms.
And conditions for their arrangements with Newcastle Removalists they have commercial insurance to protect their legal liabilities but what they do is they have to comply with the insurance policy terms and conditions and that is not automatically covered we only cover the legal liability when they have been negligent if you want to get your claim pay without referring to who causes the damage.
We provide always type losses or can have fire collision overturning type cover which but we can set a catastrophe risks most of our customers will take an always cover because that gives them the board as possible cover that they can ensure as an example of that currently.
There was just a rail durmast those customers that had insurance through the Newcastle Removalists will automatically covered and protected by the policy for those customers didn't have insurance there was no cover provider because in those circumstances the removal company could not be considered negligent.
So it's quite horrific when something does go wrong with that because people have built up all the house upwards and personal effects over a period of time and when you have a catastrophe situation like that not me people generally in a position where they can replace all those goods if the roof company was moving goods from one residence to another residence.
There are two variables as I explained before that if there was if a third party caused the damage we would say the Newcastle Removalists is not negligent therefore they would have to claim against the party that caused the damage whereas if the person took out insurance protect their gourds irrespective of who caused the damage that goods will be covered.
And there'd be no argument in event of a claim if good to pack by the Newcastle Removalists if you take the full cover or always type cover any breakages or loss of damages within the carton would be covered however if your owner pack cartons because we don't know the standard of packing we would only cover loss of that carton.
I think first and foremost because we broke ass to the Australian furniture removals Association we would certainly recommend that they take a member of the Australian furniture movers Association because they have codes of conduct they have proper conditions of carriage they knowledge under their terms and conditions that they subject to the Australian Competition consumer Act there's various tribute.
So they can go to an event of a problem without being a member that Association it's basically cottage industry then they could be one truck operator not saying there could be bad however that if they remember the association they have certain compliance issues that they must be complied with.
And that gives the protection to the consumer Newcastle Removalists believe it one has a responsibility to themselves I think too often today things go wrong people try to blame other people we would strongly recommend that people would always take out insurance on the basis of that if you have a claim it.
We would rather be in their consumers or the clients responsibility they determine the cover they determined conditions with the insurance company the negotiations between the client and ensure and Newcastle Removalists would assist ourselves in the event of a claim where does it leave it to another party you have no control over their claim you.